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Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed the Rules

...dyslexia performance management context What Heads of People need in place before the next dyslexia performance management process opens What a Sprint produces for a Head of People Conclusion About...

Rejection Sensitivity at Work: What Heads of People Need to Know Before the Performance Conversation

...to remove barriers — which means the productivity cost of not addressing rejection sensitivity is not trivial. The performance conversation that follows underperformance caused by this pattern will, if delivered...

Do Employers Have to Follow Occupational Health Recommendations?

...a manager who has been prompted to ask these questions before moving on to the next thing in their inbox. That prompt is what most performance management frameworks are missing....

The Capability Process That Should Never Have Started: What Sherbourne v Npower Tells Heads of People 

...after support is in place.” The sequencing is the legal point. Adjustments first. Performance procedure second, if at all. If your capability policy does not currently distinguish between (a) performance...

Khorram v Capgemini: The Email That Nobody Answered

...performance management context: Merchant v BT → What Heads of People need before the next OH report arrives The failure in Khorram v Capgemini was not the referral to occupational...
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Popular articles

The Remote Work Study Is Being Used to Solve the Wrong Problem

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Remote work and mental health are back in the...

The Capability Process That Should Never Have Started: What Sherbourne v Npower Tells Heads of People 

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When underperformance is misdiagnosed and the wrong process begins. A...

Khorram v Capgemini: The Email That Nobody Answered

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An occupational health report arrived in October 2023. It...

Do Employers Have to Follow Occupational Health Recommendations?

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The short answer: Technically, no in answer to do...

Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed the Rules

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When the process runs correctly and the outcome is...

Case Studies

Khorram v Capgemini: The Email That Nobody Answered

An occupational health report arrived in October 2023. It recommended five adjustments for an employee with ADHD. None of them were implemented. In February...

Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed...

When the process runs correctly and the outcome is still wrongWhat happened in Merchant v BTThe double bind of dyslexia in a performance management...
clean decision timeline - open plan office reasonable adjustments resolved in 15 minutes versus 6 week default response

Open Plan Office Reasonable Adjustments: The 10-Minute Conversation That Actually Worked

A manager made a clean decision in under ten minutes about one request about the open plan office reasonable adjustments. Here's what she did...