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The Capability Process That Should Never Have Started: What Sherbourne v Npower Tells Heads of People 

...simultaneously. The adjustments never happened. The dismissal did. The tribunal’s language on what this constituted is worth reading carefully: a Provision, Criterion or Practice of “failing to implement reasonable adjustments,...

Khorram v Capgemini: The Email That Nobody Answered

...We have an OH report recommending adjustments for this employee. Which of those adjustments have been implemented? Which haven’t? And is anything happening in this probation process that those adjustments...

Open Plan Office Reasonable Adjustments: The 10-Minute Conversation That Actually Worked

A manager made a clean decision in under ten minutes about one request about the open plan office reasonable adjustments. Here’s what she did differently — and why it matters...

Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed the Rules

...to ask the one question the Equality Act requires. The tribunal found for the claimant on reasonable adjustments grounds. Not because the dyslexia performance management process was wrong. Because the...

The Remote Work Study Is Being Used to Solve the Wrong Problem

...and poorer mental-health outcomes, particularly for people living alone. It does not establish that office attendance is the solution, nor does it separately test the effect of hybrid work. https://ruth-ellen.com/insights/people-management/reasonable-adjustments/open-plan-office-reasonable-adjustments/...
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Popular articles

The Remote Work Study Is Being Used to Solve the Wrong Problem

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Remote work and mental health are back in the...

The Capability Process That Should Never Have Started: What Sherbourne v Npower Tells Heads of People 

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When underperformance is misdiagnosed and the wrong process begins. A...

Khorram v Capgemini: The Email That Nobody Answered

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An occupational health report arrived in October 2023. It...

Do Employers Have to Follow Occupational Health Recommendations?

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The short answer: Technically, no in answer to do...

Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed the Rules

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When the process runs correctly and the outcome is...

Case Studies

Khorram v Capgemini: The Email That Nobody Answered

An occupational health report arrived in October 2023. It recommended five adjustments for an employee with ADHD. None of them were implemented. In February...

Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed...

When the process runs correctly and the outcome is still wrongWhat happened in Merchant v BTThe double bind of dyslexia in a performance management...
clean decision timeline - open plan office reasonable adjustments resolved in 15 minutes versus 6 week default response

Open Plan Office Reasonable Adjustments: The 10-Minute Conversation That Actually Worked

A manager made a clean decision in under ten minutes about one request about the open plan office reasonable adjustments. Here's what she did...