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The Capability Process That Should Never Have Started: What Sherbourne v Npower Tells Heads of People 

...Failure to make reasonable adjustments upheld. The tribunal called it “continuous management failure” — and the specific failure it named was “a mixing up of welfare and capability procedures.” The...

Khorram v Capgemini: The Email That Nobody Answered

...of a system that had abdicated its responsibility to act. The tribunal found five failures. The award was £24,200. What the tribunal did not and could not measure is the...

Do Employers Have to Follow Occupational Health Recommendations?

...leaves. The tribunal then works backwards. What did the employer know, and when? The OH report provides a timestamped answer. The tribunal asks: were the recommendations implemented? If not, why...

Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed the Rules

...the author When the process runs correctly and the outcome is still wrong A dyslexic employee. A performance management process correctly followed. A tribunal that found for the claimant. What...

Open Plan Office Reasonable Adjustments: The 10-Minute Conversation That Actually Worked

...not in an OH referral, not in a tribunal bundle, not in a grievance meeting three months later. In the ten seconds after he finishes speaking, when the manager decides...
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Popular articles

The Remote Work Study Is Being Used to Solve the Wrong Problem

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Remote work and mental health are back in the...

The Capability Process That Should Never Have Started: What Sherbourne v Npower Tells Heads of People 

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When underperformance is misdiagnosed and the wrong process begins. A...

Khorram v Capgemini: The Email That Nobody Answered

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An occupational health report arrived in October 2023. It...

Do Employers Have to Follow Occupational Health Recommendations?

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The short answer: Technically, no in answer to do...

Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed the Rules

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When the process runs correctly and the outcome is...

Case Studies

Khorram v Capgemini: The Email That Nobody Answered

An occupational health report arrived in October 2023. It recommended five adjustments for an employee with ADHD. None of them were implemented. In February...

Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed...

When the process runs correctly and the outcome is still wrongWhat happened in Merchant v BTThe double bind of dyslexia in a performance management...
clean decision timeline - open plan office reasonable adjustments resolved in 15 minutes versus 6 week default response

Open Plan Office Reasonable Adjustments: The 10-Minute Conversation That Actually Worked

A manager made a clean decision in under ten minutes about one request about the open plan office reasonable adjustments. Here's what she did...