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Rejection Sensitivity at Work: What Heads of People Need to Know Before the Performance Conversation

...actually is, what the science says, how it presents in practice, and — critically — what actually works before it becomes a performance process, a grievance, or a tribunal bundle....
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The Remote Work Study Is Being Used to Solve the Wrong Problem

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Remote work and mental health are back in the...

The Capability Process That Should Never Have Started: What Sherbourne v Npower Tells Heads of People 

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When underperformance is misdiagnosed and the wrong process begins. A...

Khorram v Capgemini: The Email That Nobody Answered

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An occupational health report arrived in October 2023. It...

Do Employers Have to Follow Occupational Health Recommendations?

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The short answer: Technically, no in answer to do...

Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed the Rules

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When the process runs correctly and the outcome is...

Case Studies

Khorram v Capgemini: The Email That Nobody Answered

An occupational health report arrived in October 2023. It recommended five adjustments for an employee with ADHD. None of them were implemented. In February...

Merchant v BT: The Costly Dyslexia Performance Management Failure That Followed...

When the process runs correctly and the outcome is still wrongWhat happened in Merchant v BTThe double bind of dyslexia in a performance management...
clean decision timeline - open plan office reasonable adjustments resolved in 15 minutes versus 6 week default response

Open Plan Office Reasonable Adjustments: The 10-Minute Conversation That Actually Worked

A manager made a clean decision in under ten minutes about one request about the open plan office reasonable adjustments. Here's what she did...