Selected Work
I design the systems between a complex problem and a clearer next decision.
Selected products and transformation systems spanning applied AI, conversational automation, decision infrastructure, workforce capability, learning design, responsible implementation and operational clarity.
Open to selected senior leadership, advisory and transformation opportunities across AI capability, adoption, product strategy, workforce transformation and learning innovation.
Flagship Case Study · Human-Centred AI Adoption
ANCHOR™ — AI decision infrastructure for People risk and manager judgement.
ANCHOR connects the moment a manager is deciding what to do with the governance, human review and organisational intelligence needed before the situation becomes a formal HR case. It combines decision framing, AI-supported clean, advisory and escalation signals, auditable Decision Receipts, People-team triage, resolution tracking, matched capability support, pattern intelligence and executive reporting.
End-to-end ownership
My contribution
- Identified the invisible decision gap between informal manager judgement and formal People-team escalation.
- Designed the manager intake, decision-framing journey, contextual prompts and clean, advisory and escalation logic.
- Created auditable Decision Receipts, matched development modules, governance routes, resolution rounds and loop closure.
- Designed the People Team Intelligence dashboard, governance mode, attention triage, incomplete-decision nudges, response-time measures, trend analysis, pattern intelligence and executive reporting.
- Led technical delivery from product logic and interface design through WordPress/PHP, Supabase, Railway, GitHub, APIs and AI-supported narrative generation.
- Built the commercial route from self-service use to Team Diagnostic, Sprint, Pilot and annual licence.
Product demonstration
See the decision gap ANCHOR was built to catch.
A manager is considering formal performance action after a menopause-related absence. The demonstration shows how ANCHOR surfaces what still needs to be explored before the decision hardens into process.
Explore the full workflowClosed-loop workflow
From manager judgement to organisational intelligence.
The product links the moment of decision to human review, documented action, learning support and executive visibility.
The manager records the live situation before acting.
Contextual questions expose what may be missing.
AI-generated signals identify gaps, not verdicts.
Clean, advisory and escalation routes become visible.
Resolution rounds and manager responses create continuity.
Leadership sees recurring gaps, response time and open risk.
Manager Decision Tool
A two-to-three-minute workflow that helps managers slow down the decision without slowing down the work.
Decision Receipts
Timestamped records of the scenario, considerations, decision, manager response, risk signals and human responsibility.
People Team Intelligence
Attention triage, governance mode, incomplete-decision nudges, open flags, resolution rounds, response times and pattern intelligence.
CEO Reporting
Executive summaries translating individual decisions into organisational attention, response time, loop closure and pattern visibility.
People Team Intelligence
The dashboard shows what needs attention, what is unresolved and what patterns are forming.
This is the governance layer behind the individual Decision Receipt. People teams can distinguish completed decisions from scenarios that were framed but never converted into a receipt, prioritise advisory and escalation signals, see when a nudge is scheduled and track what happened next.
Prioritise attention. Separate completed receipts, advisory reviews, escalations and incomplete decisions.
Prevent silent drift. Incomplete decisions remain visible and can trigger a scheduled nudge.
See the pattern. Scenario types, risk themes, manager activity and response time become comparable.
Human accountability by design
Signals prompt review. They do not make employment decisions.
- ANCHOR provides decision framing, not legal advice.
- Managers and People teams retain responsibility for the action taken.
- Outputs are considered alongside evidence, policy and relevant professional advice.
- Decision Receipts and resolution records make reasoning traceable and reviewable.
- No-data reporting states are shown explicitly rather than filled with manufactured conclusions.
Technical delivery
Designed beyond the interface.
Led the product from problem definition and decision architecture through user journeys, application logic, structured data, authentication, AI-supported outputs, deployment and reporting.
Validation evidence
The reporting layer was designed to prove what the organisation could not previously see.
A product validation reporting period demonstrated how ANCHOR could aggregate 28 manager decisions, separate clean decisions from advisory and escalation-level cases, record three closed loops, track a 1.4-day average People Director response and show a three-minute average manager decision time.
These figures are presented as product validation evidence, not as a public client performance claim.
Product & Systems Design
Products built around the point where people lose clarity, context or momentum.
The work starts with a specific operational friction, then turns that friction into a clearer workflow, usable product and repeatable system.
Digital Product · Built
Context Keeper — restore the thinking behind the task.
Context Keeper was created for the point where an interruption does more than pause a task: it removes the tabs, notes, screenshots, scroll position and thinking that made the task make sense.
The product restores the working context so the user can continue without rebuilding the entire mental workspace from memory.
Applied AI, Automation & Conversational Systems
Connected systems that move people, information and decisions from one stage to the next.
This work spans conversational interfaces, conditional logic, qualification, customer communication, booking, payment, operational delivery and human review. Stage labels show how far each system progressed without overstating live use or measured impact.
Conversational AI · Voice
Inbound AI Voice Agent
Designed and implemented an inbound voice workflow that answered calls, gathered prospect information, applied defined qualification criteria and automatically sent appointment links to suitable leads.
Conversational Automation · Messaging
Multi-Path ManyChat Journey
Architected a complex customer journey combining conditional branches, segmented nurture routes, response-based actions and automated hand-offs across the wider conversion journey.
AI-Assisted Operations
Custom GPT & Make Workflows
Built connected workflows supporting proposal generation, evidence review, content operations, payments, customer communications and service delivery, with human checking retained at consequential points.
Portfolio evidence distinguishes between systems that were designed, built, tested, deployed, used operationally or measured for results. Not every system is presented as having reached every stage.
Learning & Workforce Transformation
Capability systems designed to scale through other people without lowering the standard.
The focus is not simply what people know after a session. It is whether the organisation has a repeatable route for practice, quality, feedback, readiness and sustained application.
Capability System · Implemented
Associate Trainer Framework — scale delivery without lowering the standard.
I designed an end-to-end framework for attracting, assessing, supervising and enabling associate trainers to deliver independently.
The framework replaced a loose recruitment process with a structured capability pathway covering selection, competency evidence, supervised practice, feedback, safeguarding checks, readiness decisions and quality assurance.
Role clarity, candidate information and evidence expectations.
Questions linked to delivery behaviours, judgement and learner outcomes.
Observed delivery and practical demonstration rather than confidence alone.
Supported delivery with clear expectations and developmental feedback.
DBS, standards, feedback and readiness checks built into progression.
A repeatable route to scale without relying on informal judgement.
Additional Selected Work
Clarity tools, learning architecture and facilitated change.
Not every problem needs a large platform. Some need a clearer message, a stronger learning pathway or a facilitated space where people can examine what is actually happening.
Digital Clarity Tool
ClearTask
A practical tool designed to turn vague emails and requests into clearer actions, expectations, ownership and next steps.
Explore ClearTaskLearning & Instructional Design
From session to sustained application.
Learning journeys designed around pre-reading, facilitated practice, workplace scenarios, post-session tools, behaviour expectations and follow-through—not information delivery alone.
Capability architecture · toolkits · train-the-trainer · metacognitive designSpeaking & Facilitation
Participation before presentation.
Talks and facilitated experiences that help people examine live workplace or personal patterns, hear multiple perspectives and leave with a clearer next action.
Discuss a sessionWhat This Work Demonstrates
Senior capability across strategy, systems, people and implementation.
Practical use cases, human oversight, governance and workplace application.
Problem definition, user journey, feature logic and commercial proposition.
Capability models, behaviour change, manager enablement and operating rhythm.
Structured judgement, risk visibility, escalation and executive reporting.
Instructional design that connects explanation to practice, evidence and follow-through.
Clear standards, supervised practice, readiness decisions and continuous improvement.
Systems shaped around cognitive load, accessibility and how people really work.
Turning operational complexity into a clear decision, story and next action.
Senior Leadership · Advisory · Collaboration
Looking for someone who can connect the business problem, AI solution, operating model and adoption?
I identify the business problem, architect and build the AI-enabled workflow, design the governance and capability around it, and create the evidence needed to decide what should scale.
