Over 90 days, we applied the Scaling Simplified™ frameworks to overhaul her approach and build systems that empowered her team and freed her time.
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Conducted a Deep-Dive Workload Audit:
- Categorised every task she and her team handled daily.
- Identified and eliminated low-value activities, such as redundant manual check-ins and excessive reporting that added no real value.
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Implemented Delegation Strategies:
- Created SOPs (Standard Operating Procedures) for tasks like class scheduling, client follow-ups, and inventory management.
- Aligned team roles to individual strengths, empowering team members to take ownership of key responsibilities like member retention and sales.
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Automated Repetitive Processes:
- Set up a client management system to handle onboarding, bookings, and automated follow-ups.
- Introduced tools to track memberships and upselling opportunities, allowing the team to focus on delivering exceptional client experiences.